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Terms of Service

Last updated: October 7, 2026

1. These terms

These terms govern the use of Tommos: app.tommos.ai, its API and MCP server, and the forms and booking pages it serves. Tommos is operated by PFLB, Inc., a Delaware corporation (file number 6975302), whose registered office is 651 N Broad St, Suite 201, Middletown, DE 19709 (“we”, “us”). The organization that uses a workspace is “the customer”, and the people it lets in are “users”.

How the customer agrees. The customer agrees to these terms when the workspace’s owner accepts them: by checking the box or pressing “I agree” at sign-up, or when confirming their work address. The person who accepts confirms that they may bind the organization. Each user agrees to them when they first sign in.

A workspace opened by an agent. An AI agent or other software may open and set up a workspace for an organization through our API or MCP server, naming the organization and its owner’s work address. The agent acts only for that organization. Until the owner confirms, the workspace sends nothing outward and nothing is charged. We may delete a workspace whose owner has not confirmed within 30 days.

Our Privacy Policy explains how we handle personal data. The terms on customer data in section 5 are part of these terms. If the customer and we sign an order form or other agreement for Tommos, that signed agreement prevails over these terms where they conflict.

2. What Tommos is

Tommos is a CRM with AI agents, the tommos (Tommo SDR, Tommo Closer and Tommo Legal), that work on the customer’s records. They read correspondence, meeting notes and documents, prepare letters and documents, and propose next steps.

What a tommo writes waits for a person. A letter or document a tommo writes leaves Tommos only after a user approves it. The exception is where a user has switched on sending on its own for a form and a kind of letter. That switch is available only on a paid plan, and it stays on until a user turns it off.

What the customer’s own pages send at once. The customer’s forms and booking pages send the replies and booking confirmations the customer set up, and create or change calendar events for bookings, as soon as a visitor acts. No approval is asked for these.

Tommo Legal prepares and compares documents. It is not a law firm and does not give legal advice, and using it forms no attorney–client relationship with us. The customer decides on every legal document and should have a qualified lawyer review a document before it is signed or sent.

3. Accounts

  • Tommos is for businesses. Users must be at least 18 and use it for their organization’s business, not as consumers.
  • A workspace is opened with a work email address on the organization’s own domain. Each company domain may hold one workspace; public and disposable email domains cannot open one.
  • Users must give accurate details and keep their sign-in, and any API key, to themselves and their organization.
  • Only the workspace’s owner manages billing.
  • The customer is responsible for what its users, and any agent or software acting with its keys, do in its workspace, and for removing people who should no longer have access.
  • Tell us at once at privacy@tommos.ai if you think an account or key has been misused.

3A. The AI model

The tommos run on AI models from Anthropic that we have tested, on our account. Their use is included in the plan; the customer has no separate AI bill and connects no key of its own.

Any other AI or data service the customer connects on its own account (for example the engines its brand-visibility checks use) is governed by the customer’s own agreement with that service.

4. Connected accounts

A user can connect a Google Calendar, and an administrator can connect a Google account for Tommo Legal, which Tommo Legal uses for its own workspace in Google Drive and to send its own letters. A Google Workspace administrator can authorize Tommos to read the mailboxes the customer lists, and to draft and send mail from them. Other services (Granola, ZoomInfo, Superhuman, Telegram) can be connected too.

The customer confirms it has the right to connect each account. Each connection can be removed in Tommos at any time; Google access can also be withdrawn in the Google account or the Google Admin console. What Tommos does with each is in the Privacy Policy. Services we do not run are governed by their own terms.

5. The customer’s data

  • The customer owns what it puts into Tommos and what Tommos produces for it: records, letters, notes and documents. Documents Tommo Legal makes live in the customer’s own Google Drive, and stay there if the customer leaves.
  • How we use it. We process the customer’s data on the customer’s behalf and on its instructions, which are these terms and the customer’s settings and actions in Tommos. We use it only to provide, secure, support and maintain Tommos for that customer. We do not sell or share it, we do not use it to train AI models, we do not combine it with data from other customers, and we do not use it for any other purpose, except where the law requires it. We may use counts of how Tommos is used, which identify no person or customer, to run and improve Tommos.
  • Our people and tools. Our staff and engineering tools work on a customer’s records only to support that customer at its request, to keep Tommos secure, or where the law requires it. We test changes on our own and test workspaces.
  • Service providers. We use the providers listed in the Privacy Policy. We will give 30 days’ notice (by email to the owner and on that page) before adding one that processes customer data. If the customer objects on reasonable data-protection grounds and we cannot address the objection, the customer may end the affected plan and receive a refund of fees prepaid for the unused period.
  • Security incidents. We keep the customer’s data secure as described in the Privacy Policy. We will tell the owner without undue delay, and within 72 hours after we confirm it, of a security incident affecting the customer’s data.
  • The customer’s part. The customer is responsible for having the right to hold and use the personal data it puts into Tommos, for the notices and consents its contacts and website visitors need, and for contacting people lawfully.
  • Leaving. Ending a plan never deletes data: the records stay readable and can be exported. The owner may ask us to delete the workspace. Before deleting it, we will provide an export of its records in a common format (CSV or JSON), free of charge. We then delete the workspace within 30 days, and its data leaves our encrypted backups within a further 30 days.
  • Tommos is offered to businesses in the United States. The customer must not put in personal data that requires a data processing agreement under the EU or UK GDPR unless it has signed one with us.

6. Acceptable use

The customer and its users must not use Tommos to:

  • send unsolicited bulk email or messages, or write to people who have asked not to be contacted, or break anti-spam and privacy laws that apply to the customer’s messages (such as CAN-SPAM, GDPR and PECR);
  • send anything unlawful, deceptive, harassing or infringing;
  • process data they have no right to process;
  • break the Usage Policy of their AI provider;
  • break, probe or overload Tommos, or get around its limits or security, including the one-workspace-per-domain rule;
  • copy Tommos, or use it to build a competing product;
  • act for, or on behalf of, a person or country under US or other applicable sanctions.

Tommos is designed to write only to people who came to the customer first (a form, a letter, a meeting or a booking) and to stop when someone asks it to. The customer must not work around these limits, and it remains responsible for the lawfulness of its outreach.

7. AI output

The tommos use an AI model we provide (section 3A). What they write can be incomplete or wrong. The customer reviews what it approves and is responsible for what is sent in its name, including letters sent on their own after a user switched that on, and the replies and confirmations its forms and booking pages send. Letters leave from the customer’s own mailboxes, from the Google account it connected for Tommo Legal, or from our email provider on the customer’s behalf. The customer is the sender of every one of them.

8. Fees

The first 14 days. A new workspace gets 14 days of the full product (Sign) without payment and without a card. Its forms and booking pages show “Powered by Tommos” during those days, and the customer lets us show it there.

Plans. The customer chooses a plan, Book, Close or Sign, at the price on the pricing page when it chooses, monthly or yearly. The model is included. We do not charge for seats or actions. Each plan names a monthly volume of new leads; past it, new leads wait and we tell the owner.

When the 14 days end. If the owner has not chosen a plan, nothing runs and nothing is sent; the records stay readable and can be exported. Nothing is charged automatically.

Renewal. A plan renews automatically at the end of each month or year, and is charged to the payment method on file, until the owner cancels. The owner can cancel at any time in Settings, Billing. The plan then runs to the end of the period already paid for and does not renew.

Price changes. We will tell the owner of a price change at least 30 days before the renewal it applies to. The owner may cancel before then.

Payment.

  • Card payments are processed by Stripe, which acts as merchant of record for the transaction and calculates and collects any sales tax or VAT. Stripe’s receipt shows the tax.
  • Annual contracts may instead be paid by ACH or wire against our invoice, within 30 days of the invoice date; taxes are added where they apply.
  • Prices are in US dollars.

Failed payments. If a payment fails, we retry it for 14 days while the tommos keep working, and we tell the owner. If it still fails, the plan ends.

Refunds.In the 30 days after a workspace’s first payment, the owner can ask for the whole first payment back in Settings, Billing, with one press; the plan then ends and the records stay. A workspace has this once. Otherwise fees are not refundable for a partly used period, except where these terms say otherwise or the law requires it.

When a plan ends. For any reason, its tommos stop, and each piece of their unfinished work says on the record that it waits for a plan that includes that tommo. The customer’s data stays.

9. Our rights in Tommos

We own Tommos, its software and its brand. While these terms apply, the customer has a non-exclusive, non-transferable right to use Tommos for its own business: the workspace and the tommos of its plan, while the plan or the first 14 days last. Nothing else is transferred. If the customer sends us feedback, we may use it freely.

10. Availability and changes

We work to keep Tommos available and may change or improve it. We do not promise a service level. If we remove a feature a paying customer relies on, we will tell the owner at least 30 days in advance. If the change materially reduces what a plan does, the owner may cancel and receive a refund of fees prepaid for the unused period.

11. Suspension and ending

  • The customer may stop using Tommos at any time: by cancelling its plan (section 8) and, if it wishes, asking us to delete its workspace (section 5).
  • We may suspend a tommo, a feature or access, at once where needed, if these terms are broken, or to protect Tommos, other customers or the people Tommos writes to. We will tell the owner why and, where the problem can be fixed, give a reasonable time to fix it.
  • If a serious breach is not fixed, we may end these terms for that customer on notice. Its data is then deleted only when the owner asks, or 90 days after our notice, and we will offer an export before then.
  • Sections 5 (Leaving), 7, 9, 12 and 13 survive the end of these terms.

12. Warranties and liability

12.1 Disclaimer. EXCEPT AS THESE TERMS EXPRESSLY SAY, TOMMOS IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE EXTENT THE LAW ALLOWS, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI OUTPUT IS ACCURATE, COMPLETE OR LAWFUL TO SEND. THE FIRST 14 DAYS ARE PROVIDED WITHOUT ANY WARRANTY.

12.2 Limitation of liability.

  • NEITHER PARTY IS LIABLE FOR LOST PROFITS, REVENUE, GOODWILL OR DATA, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, HOWEVER CAUSED, EVEN IF TOLD THEY WERE POSSIBLE.
  • EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS IS LIMITED TO THE GREATER OF (A) THE FEES THE CUSTOMER PAID US UNDER THESE TERMS IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, AND (B) US $100. FEES THE CUSTOMER PAYS ITS AI PROVIDER OR ANY OTHER THIRD PARTY ARE NOT FEES PAID TO US. THIS IS A LIMIT FOR ALL CLAIMS TOGETHER, NOT PER CLAIM.
  • THESE LIMITS DO NOT APPLY TO THE CUSTOMER’S OBLIGATION TO PAY FEES, TO A PARTY’S FRAUD OR WILFUL MISCONDUCT, OR TO LIABILITY THAT THE GOVERNING LAW DOES NOT ALLOW TO BE LIMITED.

12.3 The customer’s indemnity. The customer will defend us against any third-party claim arising from:

  • (a) its data, or its right to hold and use it;
  • (b) messages sent from or on behalf of its workspace, including by its forms, booking pages and tommos;
  • (c) its use of its AI provider or other connected services; or
  • (d) its breach of section 6;

and it will pay the amounts finally awarded or agreed in settlement.

12.4 Our IP indemnity. For a customer that has paid for a tommo, we will defend it against any third-party claim that Tommos, as we provide it, infringes that party’s intellectual property rights, and we will pay the amounts finally awarded or agreed in settlement. This does not cover:

  • claims arising from the customer’s data or instructions;
  • AI output;
  • modifications not made by us;
  • combinations with anything we did not provide;
  • use after we told the customer to stop.

If such a claim is made or likely, we may modify or replace the affected part, obtain the right for the customer to keep using it, or end the affected plan and refund fees prepaid for the unused period. This section is the customer’s only remedy for infringement, and it is subject to section 12.2.

12.5 Procedure. The party seeking defense must notify the other promptly, let it control the defense and settlement (no settlement may admit fault of, or impose obligations on, the defended party without its consent), and give reasonable help at the other’s cost.

13. General

  • Changes. We may update these terms. We will post the new version here with its date and tell owners of material changes by email at least 30 days before they apply. Using Tommos after that date is acceptance. A paying customer who does not accept may cancel before that date and receive a refund of fees prepaid for the unused period.
  • Governing law. These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply.
  • Courts. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising from these terms, and each party submits to them.
  • Assignment. Neither party may transfer these terms without the other’s consent, except that either may transfer them to an affiliate, or to a successor in a merger, reorganization or sale of the business it relates to, on notice.
  • Notices. Notices to the customer go to the owner’s email address; notices to us go to privacy@tommos.ai.
  • Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control, except for payment obligations.
  • Export and sanctions. Each party will comply with the export control and sanctions laws that apply to it.
  • Whole agreement. These terms, and any signed agreement under section 1, are the whole agreement on Tommos. If a provision is unenforceable, the rest stays in force. A failure to enforce is not a waiver. The parties are independent contractors, and no third party has rights under these terms.

14. Contact

PFLB, Inc., 651 N Broad St, Suite 201, Middletown, DE 19709, United States. Email: privacy@tommos.ai.